Refund policy

No Returns or Refunds

All purchases made through Astron Marketer are considered final. We do not accept returns or offer refunds for reasons such as a change of mind, incorrect product selection, personal preference, or dissatisfaction where the product matches its description and arrives in acceptable condition.

Please review the product description, images, specifications, and other available details before completing your purchase.

Damaged, Defective, or Incorrect Products

Open and inspect your order in the presence of the delivery person before they leave, wherever the delivery service permits open-package inspection. Please check that the product is correct and that the package contents are complete and free from visible damage.

If you receive a damaged, defective, or incorrect product, please inform the delivery person immediately and follow the courier's applicable reporting procedure. If open-package inspection is unavailable, contact Astron Marketer as soon as possible after delivery.

To help us review your concern, please provide:

  • Your order number.

  • Clear photographs or a video showing the issue.

  • A brief description of the problem.

After reviewing the information, we will communicate the available resolution in accordance with applicable law and our fulfilment arrangements.

Please note that refusing an order or reporting an issue to the delivery person does not automatically guarantee a refund or replacement. All claims will be reviewed fairly, subject to applicable consumer rights.

Order Cancellations

Orders may be processed for dispatch soon after they are placed. Cancellation requests must be submitted as early as possible and are subject to the order's fulfilment status and applicable law.

Once an order has been dispatched, cancellation may not be possible.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details and reachable contact information at checkout.

If delivery fails because of an incorrect address, unavailable recipient, or refusal to accept delivery, additional delivery attempts or other outcomes may depend on the courier and fulfilment provider. Any applicable charges or remedies will be handled in accordance with the terms disclosed at purchase and applicable law.

Refund Processing

Astron Marketer does not offer refunds for ordinary change-of-mind requests or other exclusions described in this policy. However, nothing in this policy is intended to exclude or restrict any refund, replacement, or other remedy required by applicable law.

Where a refund is approved or legally required, we will communicate the applicable process and expected timeline.